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Blue Cross and Blue Shield of Louisiana Blue Cross and Blue Shield of Louisiana

Nondiscrimination Notice


Discrimination is Against the Law

Blue Cross and Blue Shield of Louisiana and its subsidiaries, HMO Louisiana, Inc. and Southern National Life Insurance Company, Inc., does not exclude people or treat them differently on the basis of race, color, national origin, age, disability or sex in its health programs or activities.

Blue Cross and Blue Shield of Louisiana and its subsidiaries:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (audio, accessible electronic formats)
  • Provide free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, you can call the Customer Service number on the back of your ID card or email MeaningfulAccessLanguageTranslation@bcbsla.com. If you are hearing impaired call 1-800-711-5519 (TTY 711).

If you believe that Blue Cross, one of its subsidiaries or your employer-insured health plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you have the right to take the following steps:

  1. If you are fully insured through Blue Cross, file a grievance with Blue Cross by mail, fax, or email.

    Section 1557 Coordinator
    P. O. Box 98012
    Baton Rouge, LA 70898-9012
    225-298-7238 or 1-800-711-5519 (TTY 711)
    Fax: 225-298-7240
    Email: Section1557Coordinator@bcbsla.com
  2. If your employer owns your health plan and Blue Cross administers the plan, contact your employer or your company’s Human Resources Department. To determine if your plan is fully insured by Blue Cross or owned by your employer, go to www.bcbsla.com/checkmyplan.

Whether Blue Cross or your employer owns your plan, you can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Or

Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Disclaimer:

Members are only entitled to the Benefits set out in the Member’s Contract in effect at the time services are performed, and as interpreted by BCBSLA. Any information obtained from iLinkBlue shall not constitute an assurance or guarantee of coverage or payment. The information contained on iLinkBlue should not be considered or construed as an agreement, contract, express or implied, or a promise of payment in any amount in any given situation. BCBSLA is not responsible for any person or entity’s use of such information, and no one shall be entitled to a claim of detrimental reliance on any information contained on iLinkBlue. Final benefit adjudication is subject to and conditioned on the terms and definitions of the Member’s Contract and Schedule of Benefits, including, without limitation, eligibility, premium payment status, waiting periods, exclusions, Deductibles, Coinsurance, Copayments, application of the Allowable Charge, other contract limitations, and/or Authorizations and determinations of Investigational or Medical Necessity, which may not be shown here. Benefits for care received from a Non-Network Provider will be subject to Non-Network Benefits, if applicable.